new-faq1

You can find a complete listing of all channels offered in your area here.
If your remote control is not working, first check and replace the batteries. If this does not solve your problem, the remote control may need to be reprogrammed. To reprogram your remote control, click here. If this does not work, call us at 033-66 000 000 to get a replacement remote.
The remote may need to be reprogrammed for your specific television set. If your remote is not listed, or if you need assistance, please contact Customer Service at 033-66 000 000 Set top box Remote Learning:- 1. Press and hold SET Key on the Set Top box remote control for 3 seconds, the red light indicator on the top left corner of the remote will get darker thus entering the learning mode. 2. Press the key you want to assign to the set top box remote the red light indicator will start flickering, this means the remote is now ready to learn from the other remote control (TV Remote). 3. Hold the TV remote control, aim at the Set top box remote from a distance of 3 to 5 cm, press the button you want to be replicated on the TV remote control. 4. On pressing this button, the Indicator light on the top left will flicker three times, this indicates the button has been assigned a function. 5. You can now select other keys which are to be assigned functions from the TV remote control. 6. After completion of the process, press SET key on the set top box remote control to exit learning status, this will lead to the indicator light on the top left to turn off. 7. You can now use the same remote for both your TV and Set top box. Use these steps everywhere when it talks about reprogramming of remotes. Further in areas where steps have been provided in FAQ please remove the ans on top and arrange the steps in proper layout. The information provided on the STB page at the bottom is not at all professional please provide the information in a professional way and do not use those colourful boxes. The broadband page is too wordy and the representation of the content is very boring and discourages people to go through it, please rearrange the page such that is looks neat and people click to see what they want to instead of being exposed to so much info at once
Newer HD television sets have many input options. More than likely, your TV is simply on the wrong input to receive the signal from our cable box. Make sure your GTPL KCBPL cable box is powered on, and use your TV remote to change inputs (for most HD TVs you have to choose HDMI 1 or HDMI 2 in which port you connect you STB).

Yes, Separate digital cable receiver is required on all TVs that you wish to receive premium channels or digital cable channels. Having a digital cable receiver on your TV set also means you’ll have access to other great features including GTPL KCBPL on-screen program guide.
If your remote control stops working, the first thing you should do is replace the batteries with 2 new AAA batteries. Upon replacing the batteries your remote should be restored to its full functionality. To avoid losing your remote’s programmed setting, you must replace the batteries within 2 minutes. If your remote control is still not working properly, your remote may need to be reprogrammed. Click Here for steps to reprogram your remote control
You will receive one remote control with each digital receiver.
Our STB have self tuning facility so no need to re tuning, just switch off from ac mains and then on, STB will tune automatically.
Digital cable is a type of cable transmission that offers better picture and sound quality, more channels and an on-screen guide than traditional analog (basic) cable. Because digital channels are more highly compressed than analog channels more channels can be broadcast in the same space. To receive digital cable channels a digital receiver [STB] is required. Analog television service is the traditional method of transmitting TV signals and has been the standard broadcast technology since the inception of television.
There are two types of digital TV that you’ll encounter when watching TV – standard definition (SD) and high definition (HD). Standard definition is a lower form of digital TV. The aspect ratio for SD TV is 4:3, which is more square-like in appearance. That’s why when watching SD images on a HDTV you’ll get either a stretched picture or a picture with black bars on the side of the screen. High definition is the highest form of digital TV. The aspect ratio for HD is 16:9, which is rectangular like a movie theater screen. That’s why when watching HD images on an analog or SDTV that you’ll get black bars on the top and bottom of the screen.
No, but if you use an antenna/cable TV then you will need to buy a STB . Even if you have a HDTV you’ll need a HD compatible STB.. That’s because the tuner inside the TV doesn’t work with digital signal provided by your cable operator.
No. but most popular channels broadcaster broadcast in HD digital but there are so many of channels that still broadcast in SD .
digital – the square format. The amount of HD content is increasing but we’re not close to watching all-HD TV. It’s way too expensive for every Production Company and broadcast station to convert completely to HD.
Press GUIDE/EPG button on your digital cable remote control and then use the arrow buttons and the SEL buttons to navigate through the guide and make selections. The A, B and C buttons on the remote control change the type of information presented on the guide
The On-Screen Program Guide is only available to customers with GTPL KCBPL Cable and who have a digital receiver or DVR connected to their TV’s.
Because you lease your converter and remote control from LCO, you are responsible for the equipment. If you move out of the area, you will need to return your LCO converter and remote control in order to close your account with LCO For more information on equipment responsibility, please see Terms & Conditions.
High Definition Television is a type of digital television that uses extremely high-resolution imagery with enhanced audio (such as Dolby Digital) to provide a movie-theater like viewing experience. The number of horizontal lines (made of pixels) displayed on the TV screen determines the TV resolution. High-definition TVs have 720 horizontal lines or more, as compared to traditional analog televisions, which have 480 horizontal lines. There is also a difference in the screen format (or aspect ratio) that gives high-definition TVs the ability to display a wide screen format (or 16:9 aspect ratio) while traditional TVs utilize a 4:3 aspect ratio. High-definition TVs can be purchased at local electronics stores and look similar to traditional analog televisions, but provide a picture that is six times sharper than an analog TV set.

Understanding the Volume Difference

Television that is broadcast in high definition, uses Dolby 5.1 audio, to deliver high-quality sound. This feature utilizes six different audio channels in order to create the clear audio, which can be heard on these channels. Ensuring that the sound from each of these audio channels is in balance, results in a lower volume.

Solutions

Here are some solutions for avoiding the blast of volume, which is common when changing the channel from SD to HD:

  • Here are some solutions for avoiding the blast of volume, which is common when changing the channel from SD to HD:
  • Another option is dynamic range compression (DRC). This option compresses the dynamic range of the audio signal to reduce the volume when the sound gets loud. Enabling this option depends upon the TV model, but it is common for DRC settings to be found on the TV menu. Viewers can contact the television manufacturer to learn more about DRC.

Point to Remember

DRC is not just useful for reducing the volume when switching from SD to HD channels. This technology can keep the volume of those loud commercials down to enhance the overall viewing experience.

1. An HDTV set.
2. A HD-Capable digital receiver or a Cable Card, or a TV with an HD tuner built in will allow some network HD channels to be viewed.
GTPL-KCBPL offers 53 HDTV service in all areas, Channels are Star Plus, Star gold, Star Movies, Star World, Movies Now, NGC and many more.
DTV (or Digital Television) is a type of television signal. HDTV (High Definition Television) is the highest quality of digital signals, offering better resolution and sound than Standard Definition TV (SDTV) signals. Channels and programs broadcast in SD signals can be watched on any television if you have one of our digital receivers. Programs and channels broadcast in HD can be watched if you have an HDTV television and an HD receiver. HDTV provides pictures with several times the clarity of DVDs and over 5 times the resolution of a regular television picture. HDTV is the largest leap in TV technology since color TV replaced black and white. Color: HDTV provides vivid color, including a wide range of hues without any bleeding at the edges of the image. Clarity/Detail: HDTV images are as detailed as a high-resolution photograph. It is like looking through a window. When watching a TV program in HD, you will be amazed at the sharpness of the picture. You can even pick up the specks of different colors in an actor’s eyes, or see individual sweat drops on a football player–details you could never see through regular television. Wide-screen: HDTV allows you to view content in a 16:9 wide-screen format, the same format used in movie theatres. Current TVs use a4:3 image, which cuts pictures off because it forces a wide image into a narrow space. Dolby Digital 5.1 Surround Sound: All HDTV programming can provide 5.1 channel Dolby Digital Surround Sound–just like true theatre sound.
Yes. HDTV allows you to experience more of the TV picture with a wider viewing area, life-like detailed picture quality and Dolby surround sound.
A traditional analog television is not capable of displaying an HDTV signal. To receive HD service you will need a HD Digital TV.
DVI (Digital Visual Interface): an all digital link between a video/audio source such as an HDTV receiver and a display device such as an HDTV. The DVI link provides an uncompressed digital stream at rates up to 5 Gbps between the two devices. The DVI link does not contain audio, so audio is still needed to be connected from the receiver to the HDTV or home theater system. One advantage of DVI is that the link allows graphics to be sent along the link as well. This allows the user interface from the digital receiver to be displayed on the HDTV. HDCP (High-Bandwidth Digital Content Protection): HDCP is the copy protection standard that is tied to DVI. HDMI (High-Definition Multimedia Interface): HDMI is the next generation of DVI. The main difference between HDMI and DVI 1.0 is that HDMI adds audio to the DVI link and is a smaller connector. The HDMI interface will be backwards compatible to the DVI 1.0 interface, meaning that you can connect a set-top to an HDTV, where one has DVI 1.0 and the other has HDMI. Most new HDTVs have HDMI connections. Those that don’t most likely are equipped with DVI, which is backwards compatible. Aspect ratio: the width of a picture relative to its height. The most common aspect ratios are 4:3 and 16:9. The majority of current analog and standard definition transmissions are 4:3. Virtually all high definition transmissions are in 16:9 aspect ratio, which is similar to the aspect ratio of a movie screen.
Each of the numbers – 1080, 720, and 480 – indicates the number of vertical lines of resolution present in a video signal or that a television is capable of displaying. For example, a 1080p video signal has 1080 lines of information from the top to the bottom of the image. The more lines used to describe the image, the clearer and “higher-quality” it is. An HDTV can have as many as 1,080 lines of resolution compared to the 480 active line maximum seen on a traditional analog TV. While a traditional analog TV has a total of about 200,000 pixels, a high definition can have up to 10x as many, or 2 million pixels! The letters ‘i’ and ‘p’ stand for ‘interlaced’ and ‘progressive’. Interlaced scanning is a broadcast process used in TV sets in which half the lines are transmitted as one field and the other half is transmitted as the second field. These two fields are displayed sequentially to form an image. Progressive scanning is typically used by computer monitors. This scanning process paints all the horizontal scan lines on the screen at one time. Progressive scanning is also used for high definition broadcasts and DVD players.
YES! Unlike many cable companies, GTPL KCBPL carries HD-DVRs . Many cable companies only offer standard DVRs and customers cannot record and play high definition content with these DVRs. GTPL KCBPL realizes that customers with HDTV should have the ability to record and playback programs delivered in HD so we offer HD DVR – one for those customers with HD and one for customers with standard television.
High-Definition Multimedia Interface (HDMI) is an uncompressed all-digital audio/video interface that gives you an interface between audio/video sources and audio or video monitors. Currently, the following GTPL KCBPL set-top boxes are compatible with HDMI: GTPL KCBPL also provide HDMI cables for this connection.
No. Currently, the program must be produced using HD technology which requires a different filming process than standard definition programs. Older programs that were produced in standard definition may appear to have better picture quality when shown on a HD channel but they are not considered to be high definition.
Commercials filmed in HD will take up the entire screen while commercials not filmed in HD will display with black bars on the side of the screen. The black bars appear because a standard definition commercial has a different aspect ratio (4:3) than your HDTV set (16:9).
Yes. Our HD receiver will allow high-definition as well as standard-definition televisions to display all our channels
1. Check all of your cables to ensure they are securely connected to the correct jacks (colors should match in all cases). 2. Verify you are connected to an input that accepts 1080i content. Some HD sets only display 480 or 720 resolution rates. Consult your TV owner’s manual for this information
GTPL KCBPL Digital STB;s parental controls allow you to control the programming that your children can view. You can block programs in four different ways:

  • By Channel
  • By Rating
  • By Program
  • By category
  • By Time
  • The respective lists of LOCKED CHANNELS and LOCKED RATINGS in the PARENTAL CONTROL menu show which channels and ratings are currently blocked. Unlocked symbol indicates that the channel is blocked, but Parental Control is disabled. Locked symbol indicates that the channel is blocked and Parental Control is active.
  • Your TV screen also shown a banner that This channel is unavailable for viewing because it has been blocked.Enter your PIN to unblock this channel.
  • Default PIN no is 4321
PRESS MENU — SCROLL DOWN TO SETTINGS — PRESS OK — SCROLL DOWN TO PARENTAL CONTROL PIN — PRESS OK — INSERT DEFAULT PIN (DEFAULT PIN IS 4321) — PRESS OK — ENTER NEW PIN — PRESS OK (REMEMBER NEW PIN FOR FUTURE USE)
PRESS NAV BUTTON ON Remote Control — PRESS RED BUTTON ON Remote Control– – AGAIN PRESS RED BUTTON ON Remote Control– – ENTER PIN [DEFAULT PIN IS 4321] — PRESS OK— BANNER APPEARS ON TV SCREEN— Are you sure you wish to block this program- — PRESS OK – — PROGRAM IS BLOCKED.
IMPORTANT NOTE ( TO BLOCK PROGRAM CHECK EPG SCHEDULER, PROGRAM EPG IS AVAILABLE OR NOT AVAILABLE,IF AVAIABLE THEN BLOCK OF PROGRAM IS POSSIABLE ) TO UNBLOCK PROGRAM— GO TO THE BLOCKED CHANNEL — BANNER SHOWS PROGRAM BLOCKED — PRESS RED BUTTON ON Remote Control — ENTER PIN – — PROGRAM IS UNBLOCKED.
PRESS MENU — SCROLL DOWN TO SETTINGS — PRESS OK — SCROLL DOWN TO PARENTAL CONTROL PIN — PRESS OK– – INSERT DEFAULT PIN (DEFAULT PIN IS 4321) — PRESS OK — ENTER NEW PIN — PRESS OK (REMEMBER NEW PIN FOR FUTURE USE)
PRESS MENU — SCROLL DOWN TO SETTINGS — PRESS OK — SCROLL DOWN TO PARENTAL CONTROL LEVEL — PRESS RIGHT ARROW KEYS — ENTER PIN — PRESS OK — SET PARENTAL CONTROL LEVEL 12/16/18/OFF — PRESS GREEN BUTTON. PARENTAL CONTROL LEVEL IS DISABLED.
YES. PRESS MENU — SCROLL DOWN TO SETTINGS — PRESS OK — SCROLL DOWN TO PARENTAL CONTROL LEVEL — PRESS RIGHT ARROW KEYS — ENTER PIN — PRESS OK — SET PARENTAL CONTROL LEVEL 12/16/18/OFF — PRESS GREEN BUTTON. PARENTAL CONTROL LEVEL IS DISABLED.
PRESS MENU — SCROLL DOWN TO SETTINGS – — PRESS OK — SCROLL DOWN TO PARENTAL CONTROL PIN — PRESS OK — INSERT DEFAULT PIN (DEFAULT PIN IS 4321) — PRESS OK — ENTER NEW PIN — PRESS OK. IMPORTANT NOTE (REMEMBER NEW PIN FOR FUTURE USE)
PRESS NAV BUTTON ON REMOTE CONTRAL — PRESS RED BUTTON ON Remote Control — PRESS GREEN BUTTON ON REMOTE CONTRAL — – ENTER PIN [DEFAULT PIN IS 4321] — PRESS OK— CHANNEL LIST APPEARS ON SCREEN SELECT CHANNELS YOU WISH TO BLOCK USING UP, DOWN, LEFT, RIGHT ARROW KEYS AND PRESS OK. TO UNBLOCK CHANNELS — PRESS NAV BUTTON ON REMOTE CONTRAL — PRESS RED BUTTON ON REMOTE CONTRAL — PRESS GREEN BUTTON ON REMOTE CONTRAL — ENTER PIN [DEFAULT PIN IS 4321] — PRESS OK— CHANNEL LIST APPEARS ON SCREEN SELECT CHANNELS YOU WISH TO UNBLOCK USING UP, DOWN, LEFT, RIGHT ARROW KEYS AND PRESS OK.
PRESS NAV BUTTON ON REMOTE CONTROL — PRESS BLUE BUTTON ON REMOTE CONTROL — ENTER PIN & PRESS OK— PRESS BLUE BUTTON ON REMOTE CONTROL — SELECT CHANNEL— SELECT DAY—- EDIT START TIME & STOP TIME & PRESS OK
TO UNBLOCK PROGRAM— GO TO THE BLOCKED CHANNEL — BANNER SHOWS PROGRAM BLOCKED— PRESS RED BUTTON ON REMOTE CONTRAL — ENTER PIN— PROGRAM IS UNBLOCKED.
Yes, you can block channels or programs using Parental Controls. Press SETTINGS on your Digital Cable remote control and then enter the PIN to change or adjust parental controls. If you have never used parental controls before, the PIN is set to a default number of 4321.